Progressive dialing, sometimes called power dialing, automatically dials the next number as soon as an agent becomes available. It leverages call progress and answering machine detection to identify and only connect agents to live persons. Progressive dialing can increase agent talk time up to 30 to 40 minutes per hour.
Progressive dialing minimizes the overall agent idle time by setting the amount of time available to review the customer information and avoiding dead calls. It also reduces abandoned call rates by setting the dialing based on the agent’s availability. It balances productivity with Federal Communications Commission (FCC) dropped call compliance.
Acqueon progressive and power dialing modes help agents avoid wasting time with dead numbers, busy signals, and answering machines. They can make outbound calls to a predefined list to engage real prospects. Acqueon lets you define an overdial ratio to further optimize your agents’ occupancy.
With Acqueon progressive and power dialing, those dreaded awkward silences that occur when a connection goes live become a thing of the past. Your agents can spend their time more productively instead of endlessly dialing to make the right connection. Acqueon Power dialing also empowers agents to transition from one call to the next more rapidly.