Job Title:

Chief Architect

Location: United States

Experience: Min 10 yrs

Function: Product Engineering

Positions: 1

Acqueon is currently seeking a Chief Architect to ensure that we continue to be a world-class platform for enterprise conversational engagement. The ideal candidate will have an established background in designing and building highly scalable software products, experience in determining the right technologies, great communication skills, impact, and influence, and the motivation to achieve results in a fast-paced environment. This position is responsible for ensuring decisive decisions are made while balancing various business, technical and security constraints.

The Chief Architect is responsible for setting the strategic technical vision for the company, in close collaboration with Product and Engineering leadership. The Chief Architect is also responsible for influencing various stakeholders at the executive level. This role is not for the “uber-theoretical” or “ivory tower” minded individuals and requires a strong ability to balance practical needs with strategic concerns. Reporting to the Chief Executive Officer, this role will provide the long-term architectural roadmap as we continue to innovate and expand our lead in the evolving Conversational Engagement space.



  • Own the overall product architecture and align it to the product roadmap
  • Produces technology roadmaps in support of the short, medium and long-term technology vision and strategy. Contribute to technical engineering designs
  • Engage in hands-on prototyping and proof of concept work related to the architecture, including evaluation of new technologies that might benefit our products
  • Create and review architecture designs for delivering highly resilient and scalable solutions
  • Design and implement reusable frameworks to accelerate the development
  • Weigh many inputs, constraints and requirements to deliver technical leadership to a vibrant SaaS company aiming for best-in-industry product development momentum
  • Serve as the Subject Matter Expert (SME) on cloud-native tooling, CI/CD approaches and tools, cloud cost modelling
  • Engage with customers as needed to validate architecture decisions and understand customer-based architecture requirements
  • Work with a team of incredibly talented software engineers responsible for developing prototypes, frameworks, patterns and standards
  • Work cohesively with product managers and engineering management and develop high functioning relationships with product leadership and the executive team
  • Drive tight alignment between product, sales, marketing, and engineering to instill confidence in product direction
  • Manage expectations, set realistic goals, and achieve them on time and within budget
  • Implement and report performance metrics to executive management
  • Foster a culture of creativity, collaboration, speed and innovation in a fun work environment while continuously elevating the quality and caliber of the overall software development organization
  • Support M&A activities as needed


  • Advanced degree in technical/business discipline and 10+ years product and technology leadership experience
  • Demonstrable experience and interest in architecting SaaS products; expert-level knowledge of relevant architecture/ design principles and patterns
  • Working knowledge of micro-service enabled software patterns written in a modern highly scalable set of frameworks and languages
  • A deep understanding of event-driven software patterns and tools
  • Prior exposure to Contact Center (ACD, CTI, Dialer), Customer Engagement, and CRM technology space will be highly preferred
  • Track record of bringing new products to market on-time and on-budget in order to achieve market success
  • Experience with AWS, CI/CD technologies, and other infrastructure orchestration technologies
  • Strong track record of presenting technology and displaying thought leadership both internally and externally to industry groups, partners and customers
  • Superb written and verbal communication skills and a demonstrated ability to collaborate across multiple functions and geographies while delivering meaningful, high-impact results

Apply Now!

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