Job Title:

Engineer

Reference Code: RRF004071

Location: Chennai

Experience: Min 3 yrs

Function: Product Engineering

Positions: 1

Job Description:

  • Understand the Acqueon Products.
  • Provide Level 1 support to all the existing customers deployed across globe. This involves, identifying the incident and making necessary corrective action.
  • Understand the client’s business needs in order to work on the incidents/changes requested.
  • Meet SLA’s for incidents raised.
  • Must work in Shifts and provide on call support over the weekend. 6. Analytical Thinking, Problem solving and troubleshooting skills.
  • Must have contact center knowledge and worked on implementation of a complete contact center suite or a component of Contact center – For eg. ACD, CTI, Dialer, Logger, etc.

Key Skills:

Contact Center product support

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