Job Title:

Implementation Engineer

Location: Halifax - Canada

Experience: Min 3 yrs

Function: Support and Delivery

Positions: 2

Job Description

  • Acqueon is growing company in a fast-paced technical environment where we provide products that help our customers provide awesome customer experience to their customers.
  • The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
  • The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
  • You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
  • You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
  • Training and supporting user testing are the last steps before you get to see the fruits of your labor move into a production setting.
  • If you are passionate about using technology to solve problems and helping customers get value from their product investment, we want to talk to you!
  • Understand omni channel communication technologies and their role in the contact center
  • Good listening and comprehension skills.
  • Quick on your feet while consultatively working with the end customer to implement the solution
  • A natural ability to dig in and resolve technical issues in structured manner
  • Have a commitment to excellence in taking care of our customers and expect the same from others
  • Windows operating systems, MS SQL, IIS, and VM Ware
  • Familiarity with IP Networking, SQL, and RestAPIs
  • Experience with deploying products in cloud platforms (AWS, Azure, etc.)
  • Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
  • Previous experience with outbound contact center products is a plus

Key Skills:

Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis.

Contact center product experience (dialer, ACD, IVR, etc) a big plus.

Apply Now!

Must contain only 0-9, -, +, (, )