Job Title:

Sr. Technical Writer

Location: Bengaluru

Experience: Min 5 yrs

Function: Product Engineering

Positions: 1

  • Preparing and content for business to business and consumer. Good vocabulary skills and content will have to be squeaky clean, compelling, and conversational.
  • Flair to become a better content editor. Nitpicky about style rules, offended by typos, and constantly working towards a better draft from one version to another.
  • Customer Empathy. Research and develop customer-focused content. Laser-focused on the audience and their needs and interests and making sure the documents cater to both the US and UK customers and being empathetic to cultural
  • Intact on the content to be presented in the document. Analyze, and map user goals with product capabilities to create, organize, and present information.
  • Inspiring content style. Open to creating and recreating boring technical concepts to compelling and understandable documents
  • Fact-based, data-driven. Should persuade with facts, not fluff. And always challenge assumptions and word choices using surveys, A/B tests, and other tools. Constantly self review, usage data to articulate content strategies
  • Ability to use graphic content. Pictorially present and explain complex and long technical content in simple, easily understandable methods by using schematics and block diagrams to animations and gifs as needed.
  • Flair for new technologies. Passionate about learning new technologies. Know where to look for reputable and authentic content that can be adapted for instructional purposes.
  • Versatility. Quickly adapt to changing requirements while communicating impacts and negotiating the next steps. Helps to implement change in support of the team and organizational goals. What You Will Do
  • Create world class product documentation and constantly work with the product and development team to prepare user manuals, installation manuals, online content and block diagrams
  • Work from cross functional teams to understand the product and appropriately present them so that all the feature functionalities and clearly articulated.
  • Provide customers with an exceptional Out of the Box Experience (OOBE) in terms of documentation. Choice of Words and using the right phrasing and guidance to user viewing the document
  • Self critic about the content that is being prepared and provide feedback to the development team to ensure the technical content you produce provides the very best user experience by being hands-on when documenting.
  • Develop Feature based and topic-based technical content.
  • Write user-friendly technical content that effectively and holistically communicates complex information clearly and concisely, and without jargon.
  • Work with product managers, developers, test engineers, and architects to understand product features and use cases to effectively communicate them in the documentation.
  • Ensure consistency in document and make sure the content is neat and provide details as required, style, and presentation are intact.
  • Use conditions and snippets to support content reusability and scalability.
  • Acknowledge and address documentation feedback from internal and external customers to deliver complete, accurate, and usable content.

 

Skills & Experience

  • Education –undergraduate with BA. English, computer science preferred.
  • Experience – 5+ years of experience in Technical Writing; developing software and product documentation for global customers.

 

Tools

Content Authoring tools –Rob Help , FrameMaker & Adobe acrobat writer is must. Understanding on open source frameworks like Markdown language and MD editors provides additional edge

  • Source/version control –SVN / GitHub/ Microsoft Team foundation server.
  • Feature/Defect Management –Jira/ TFS or any agile project management tool /defect management software.
  • Collaboration and Process Management -Wiki
  • Communication and writing -Excellent written and verbal communication skills in English.
  • Web based authoring tools and using Adobe Rob help to ensure availability of document in both online and offline

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