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Acqueon Desktop for Amazon Connect

CRM-CTI connector for Amazon Connect with integration to Salesforce, MS Dynamics and ServiceNow

Why let your agents get bogged down

when they can do so much more?

  • Contact center applications operate in silos

  • Customer data cannot be accessed during the call

  • Agents switch screens to infer interaction history

Acqueon Desktop enables agents to be proactive and get personal with customers

  • Single Sign-on

  • Call control within CRM

  • Omni-Channel ready

  • Contextual pop-ups

  • Synchronized wrap-up

  • Click-to-call

  • CTI Tool Bar

  • Inbound Features

  • Wrap-up codes

Providing a 360-degree view of customers to make every interaction count

  • Handle all interactions; manage agent state and operate within the CRM
  • Gain a blended environment for inbound and outbound
  • Address customer needs based on contextual information

Acqueon Desktop seamlessly integrates Amazon Connect with all the leading CRMs

  • CRM CTI connector for Salesforce

  • CRM CTI connector for ServiceNow

  • CRM CTI connector for MS Dynamics


The Acqueon Desktop for Amazon Connect Datasheet

Drive better agent experiences instantly

Schedule a free demo

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