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Acqueon Lynx for Cisco Contact Center

CRM-CTI connector for Cisco UCE and UCX with integration to Salesforce, MS Dynamics and ServiceNow

Bridging the gaps between

customers and agents will always be an ongoing priority in contact centers

  • Contact center applications operate in silos

  • Customer data cannot be accessed during the call

  • Agents switch screens to infer interaction history

With Acqueon Lynx, you can simplify operations and boost agent performance

  • Single Sign-on

  • Call control within CRM

  • Omni-Channel ready

  • Contextual pop-ups

  • Synchronized wrap-up

  • Click-to-call

  • CTI Tool Bar

  • Inbound Features

  • Wrap-up codes

Acqueon Lynx offers agents

a 360-degree view of the customers to make every interaction count

  • Handle all interactions; manage agent state and operate within the CRM
  • Gain a blended environment for inbound and outbound
  • Address customer needs based on contextual information

Acqueon Lynx seamlessly integrates Cisco Contact Centers with all the leading CRMs

  • CRM CTI connector for Salesforce

  • CRM CTI connector for ServiceNow

  • CRM CTI connector for MS Dynamics

admin-console

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