Acqueon Desktop for NICE inContact

CRM-CTI connector for NICE inContact with integration to Salesforce, MS Dynamics and ServiceNow

Lack of seamless integration with business-critical

applications puts agents under pressure

Contact center applications operate in silos
Customer data cannot be accessed during the call
Agents switch screens to infer interaction history

With Acqueon Desktop, you can improve agent performance instantly

Single Sign-on
Call control within CRM
Omni-Channel ready
Contextual pop-ups
Synchronized wrap-up
Click-to-call
CTI Tool Bar
Inbound Features
Wrap-up codes

Providing a 360-degree view of customers to make every interaction count

Handle all interactions; manage agent state and operate within the CRM
Gain a blended environment for inbound and outbound
Address customer needs based on contextual information

Acqueon Desktop seamlessly integrates NICE inContact with all the leading CRMs

CRM CTI connector for Salesforce
CRM CTI connector for ServiceNow
CRM CTI connector for MS Dynamics

The Acqueon Desktop for NICE inContact Datasheet

Drive better agent experiences instantly

Schedule a free demo