Acqueon EngagementSurvey Manager (iAssist)

The big picture of customer satisfaction through accurate and detailed insights

If you are unaware of how customers feel,

you lose the ability to improve their experience.

Mismanaged feedback system
Long-winding buiness processes
Deteriorating agent productivity

Collecting precise customer feedback requires a power-packed product.

Unearth valuable customer insights with Survey Manager

Identifies customer pain points to keep them from repeating
Increases brand experience

How can you benefit from it?

Increase productivity of the contact center
Quickly identify the gaps in agent training
Provide inputs to improve service quality
Define business groups for both inbound and outbound

What makes Acqueon Engagement Survey Manager unique?

Personalized UI with drag-and-drop option
Step-by-step survey configuration wizard
Seamless integration with CTI to collect agent IDs
Capability to record voice-based messages

admin-console

Download the datasheet

No more customer dissatisfaction over routine processes

Schedule a free demo

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