How to Implement a Pre-emptive Customer Engagement Strategy
2020 will usher in a new era of anticipating customer needs and offering preemptive service. Don’t get left behind. This trend will move quickly, and first-mover organizations will be primed to steal market share from their competition.
But how do you implement a preemptive service strategy?
Download this 100% informational ebook to learn:
- Why preemptive customer service matters (and the benefits)
- How to shift from a reactive to a proactive customer engagement strategy
- How to implement a preemptive customer service strategy
- Preemptive Engagement Model
- New preemptive service technologies – Next Best Action, Next Best Offer, Best Time to Contact…
- Deep learning: What it is and why it’s more effective than AI and Machine Learning
- Importance of campaign orchestration
- Omnichannel proactive alerts
of customers are interested in some degree of proactive communication from companies they buy products and services from (Loyalty360).