Drive Patient Engagement with Epic EHR and Contact Center Integration

The future of healthcare requires bringing together Electronic Health Records (EHR) and contact centers to provide better patient experiences and lower costs. The Acqueon EHR Connector provides agents quick access to patient information to better handle critical processes such as appointments and reminders.

Patient experience tops the healthcare agenda

Personalized healthcare and wellness are built on proactive communications and notifications with patients
Value-based care models also hinge on patient engagement and communication with all the constituents of the healthcare system
Contact centers are ideally suited to manage communications at scale and cost-effectively, offloading practitioners
EHR integration delivers streamlined appointment, referral, and billing processes

Streamline appointments with the Acqueon EHR Connector

Let call center agents schedule all clinic consultations, procedures, diagnostic, and follow-ups. Relieve practitioners from administrative tasks and reduce nurse overload
Manage the complete appointment workflow including information gathering, triaging, rescheduling, and cancellation
Manage patient engagement and reactivation activities from a unified, telephony-enabled, desktop
Enable secured access to patient information and appointment history for your agents

Make telehealth a Snap

Transform the telehealth appointment experience by offering the convenience of 2-way text SMS and messaging conversations
Leverage the integration with Epic to book appointments directly into doctors’ and nurses’ schedules
Manage consent, triage activities, and information gathering using a bot

Drive proactive outreach with campaign management

Manage all your outbound communications using Acqueon Engagement
Reduce appointment no-shows with reminders. Offer easy access to an agent for rescheduling
Handle payment notifications and all revenue cycle communication workflows from a centralized system
Provide tailored messages to patients with chronic health conditions and to promote wellness programs