Conversational Engagement for

• Amazon ConnectCampaign manager for Amazon Connect
• Cisco EnterpriseCampaign manager for Cisco UCCE, PCCX, and HCS
• Cisco Express (U-Nexsys)Campaign manager for Cisco UCCX
• NICE inContact​Campaign manager for NICE inContact contact center​

• Desktop CRM-CTI multi-vendor connectors
• Callback Manager (iAssist)​Omnichannel Callbacks
• Survey Manager (iAssist)​Customer Survey and Voice of the Customer

Analytics & Control

• AnalyticsConsolidated Contact Center and Business Analytics​
• Next Best Action​Hyper-personalization across channels
• Unified Admin​Unified Contact Center Provisioning & Management​
• Command Center​Contact Center and Cloud Infrastructure Monitoring​