Conversational Engagement

• Amazon ConnectCampaign manager & dialer
• Cisco EnterpriseCampaign manager
• Cisco Express (U-Nexsys)Campaign manager for Cisco UCCX
• NICE inContact​Campaign manager
• Twilio FlexCampaign manager & dialer

• DesktopCRM-CTI integration
• EHR ConnectorEpic Contact Center integration
• IdentityMutual Identity Verification
• Callback (iAssist)​Callback & IVR Deflection
• Survey (iAssist)​Customer Survey & VoC

Analytics & Control

• AnalyticsConsolidated Contact Center & Business Analytics​
• Next Best Action​Hyper-personalization across channels
• Unified Admin​Unified Contact Center Provisioning & Management​
• Command Center​Contact Center & Cloud Infrastructure Monitoring​