The alliance includes building a native integration of Acqueon Engagement with Avaya Proactive Outreach Manager and offering best-in-class customer engagement solutions to the Avaya customer base.
SAN JOSE, CALIF. | Dec 13, 2021 | Source: PRWEB
Acqueon, a leading conversational engagement software company, today announced that Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, will offer Acqueon Engagement as part of its Avaya OneCloud capabilities. Acqueon Engagement is the company’s omnichannel campaign management software available in the cloud. Acqueon has been a member of the Avaya DevConnect ecosystem of Experience Builders™ since 2013. The companies have now elevated their partnership to integrate Aqueon Engagement with Avaya solutions for proactive customer acquisition and customer retention. The combined capability will benefit the Avaya customer base and assist transitions to the cloud.
Acqueon will preview the integration of Acqueon Engagement with Avaya at the Avaya ENGAGE 2021 user conference held December 12-15, 2021 at the Walt Disney World Swan & Dolphin Resort in Orlando, Florida booth 157. The benefits of this integration include:
“We are thrilled to expand our relationship with Avaya and bring our campaign management capabilities to its large customer base. Our joint solution will help Avaya’s customers redefine their proactive customer engagement strategies while being respectful of privacy and compliance regulations.”
– Manu Yegnaraman, Acqueon VP of Alliances.
“The expansive capabilities of our Avaya OneCloud platform now offer our customers additional best-in-class outbound capabilities for their sales, service, and collections departments. We look forward to sharing a preview of Acqueon Engagement at Avaya ENGAGE 2021 as part of the innovative solutions delivering optimal customer and employee experiences for organizations of all kinds.”
– Eric Rossman, Avaya VP of Technology Partners and Alliances.
Acqueon’s Conversational Intelligence platform enables proactive revenue generation and service for customer-centric companies by orchestrating omni-channel campaigns across voice, messaging & email channels. The platform, Acqueon Engagement Cloud, offers an advanced Campaign Manager powered by deep Conversational Intelligence capabilities and a rich Customer Engagement Data Platform. Using statistical and predictive models, as well as intelligent workflows, Acqueon helps enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200+ customers and 110,000 agents, across industries, to increase sales, drive proactive service, improve collections, and establish customer loyalty. For more information, go to https://www.acqueon.com or follow us at https://www.linkedin.com/company/acqueon