Acqueon expands its conversational engagement suite for Amazon Connect

Acqueon is showcasing its software suite at AWS re:Invent including its latest additions, Acqueon Desktop and Acqueon Analytics.

SAN JOSE, CALIF. | Dec 03, 2019 | Source: PRWEB

Acqueon, a leading AI-based conversational engagement software company, today introduced two new modules of its Conversational Engagement suite for Amazon Connect, Acqueon Desktop and Acqueon Analytics. These additions build on the relationship with Amazon Web Services (AWS) established after the launch of Acqueon Engagement predictive dialing and omnichannel campaign management solution for Amazon Connect in 2018.

Acqueon Desktop offers CRM and vertical applications connectors that run in the user desktop of choice, either inside the application itself, as a companion to Amazon Connect Contact Control Panel, or in a custom desktop. Acqueon Desktop features an innovative, server-based, publisher-subscriber model allowing multiple enterprise applications and contact center platforms to share the same data. It facilitates migration to the cloud by insulating agent desktops from underlying changes.

Acqueon Analytics provides a comprehensive set of contact center Key Performance Indicators (KPIs) that makes the most of the rich dataset provided by Amazon Connect and the other AWS services. It leverages industry best practices to provide insights into inbound and outbound customer interactions.

Acqueon Desktop for Amazon Connect is available immediately and Acqueon Analytics for Amazon Connect is available for beta testing. Visitors can learn more about the Acqueon Conversational Engagement suite at AWS re:Invent booth #1706.

“This is an important milestone in our relationship with Amazon Connect. Amazon Connect customers can now leverage our full Conversational Engagement suite.”

– Ashish Koul, CEO , Acqueon Technologies Inc.