Acqueon integrates with NICE inContact CXone to deliver AI-based proactive conversational engagement and campaign orchestration

Acqueon Engagement has been added to NICE inContact CXexchange to help sales, marketing and service organizations engage in more meaningful, emotionally-connected, open dialogs with customers that yield much greater results.

SAN JOSE, CALIF. | Oct 02, 2019 | Source: PRWEB

Acqueon, a leading AI-based conversational engagement software company, today announced the availability of its Acqueon Engagement Omnichannel Campaign Manager solution through the NICE inContact CXexchange marketplace. Acqueon’s proactive conversational engagement and campaign orchestration capabilities are now available to all existing and prospective customers of CXone. Acqueon was already a member of NICE inContact DEVone Ecosystem.

Acqueon Engagement complements NICE inContact CXone cloud customer experience platform by adding campaign management:

  • Enables seamless engagement experiences by orchestrating outreach across any communication channel including SMS and email;
  • Creates personalized and emotional conversations with rich customer context and micro-segmentation;
  • Maximizes consumer reachability by leveraging predictive models to identify the next best actions and best moments to contact;
  • Empowers enterprises of all sizes to meet the most stringent regulatory requirements, including TCPA, OFCOM, and GDPR through an integrated compliance module; and
  • Removes a potential hurdle for migrating to the cloud by adding proactive engagement and notification to any customer experience.

“Organizations across the globe are looking to update their contact center technology and move to the cloud to drive down costs while leveraging the power of cutting-edge technology to improve customer experience. We are excited to partner with Acqueon to extend CXone end-to-end AI capabilities that enable organizations of all sizes to predict and act on AI-powered insights to delight customers, engage employees, and significantly improve agent productivity. Acqueon Engagement’s AI-based conversational engagement integration with CXone adds a valuable feature to our cloud contact center platform.”

– Paul Jarman, NICE inContact CEO.

“Great customer experiences hinge on brands’ ability to engage in a contextual and emotional way. By adding Acqueon’s conversational engagement software to NICE inContact’s cloud platform, we are helping companies maximize the potential of every conversation while also catapulting customer service levels to new heights.”

– Ashish Koul, CEO , Acqueon Technologies Inc.

The NICE inContact DEVone program offers customers and partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how each company works with CXone can visit CXexchange to learn more about the applications and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their applications ready to integrate easily with CXone.

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