AI-uncovered best moments to contact brings new levels of intelligence to proactive engagement.
SAN JOSE, CALIF. | Jun 26, 2019 | Source: PRWEB
Acqueon, a provider of AI-driven conversational engagement software for sales, marketing, and service today announced its participation to the 20th Annual Contact Center Week event in Las Vegas, NV. The company will showcase its Summer Release that includes a new AI prediction model to identify the best moment to engage with customers. Leveraging data from 5 billion of interactions processed annually, the feature enables a new level of intelligence to reach out to consumers who, bombarded with an ever-growing number of robocalls, are less inclined to pick up calls.