AI-uncovered best moments to contact brings new levels of intelligence to proactive engagement.
SAN JOSE, CALIF. | Jun 26, 2019 | Source: PRWEB
Acqueon, a provider of AI-driven conversational engagement software for sales, marketing, and service today announced its participation to the 20th Annual Contact Center Week event in Las Vegas, NV. The company will showcase its Summer Release that includes a new AI prediction model to identify the best moment to engage with customers. Leveraging data from 5 billion of interactions processed annually, the feature enables a new level of intelligence to reach out to consumers who, bombarded with an ever-growing number of robocalls, are less inclined to pick up calls.
Acqueon’s Conversational Intelligence platform enables proactive revenue generation and service for customer-centric companies by orchestrating omni-channel campaigns across voice, messaging & email channels. The platform, Acqueon Engagement Cloud, offers an advanced Campaign Manager powered by deep Conversational Intelligence capabilities and a rich Customer Engagement Data Platform. Using statistical and predictive models, as well as intelligent workflows, Acqueon helps enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200+ customers and 110,000 agents, across industries, to increase sales, drive proactive service, improve collections, and establish customer loyalty. For more information, go to https://www.acqueon.com or follow us at https://www.linkedin.com/company/acqueon