Acqueon Showcases its Summer 2019 Release at the 20th Annual Contact Center Week

AI-uncovered best moments to contact brings new levels of intelligence to proactive engagement.

SAN JOSE, CALIF. | Jun 26, 2019 | Source: PRWEB

Acqueon, a provider of AI-driven conversational engagement software for sales, marketing, and service today announced its participation to the 20th Annual Contact Center Week event in Las Vegas, NV. The company will showcase its Summer Release that includes a new AI prediction model to identify the best moment to engage with customers. Leveraging data from 5 billion of interactions processed annually, the feature enables a new level of intelligence to reach out to consumers who, bombarded with an ever-growing number of robocalls, are less inclined to pick up calls.

Other notable additions of the Acqueon Summer Release:

  • Advanced outbound capabilities for Acqueon Engagement for Amazon Connect including predictive dialing, answering machine detection, and smart agent tethering
  • Integration with ServiceNow to enrich customer context with open cases and incident history
  • Avaya Desktop supports blended inbound and outbound agents

On-site presence:

  • Acqueon will be exhibiting in booth #928 at the Mirage Event Center
  • Acqueon and Nexmo, the Vonage API Platform will host an After Hours Social at The Dorsey at The Venetian on Wednesday, June 26 from 9:00 pm to 11:00 pm. Registration: https://info.nexmo.com/afterhoursocial_reg.html
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