Outbound Campaign Management Provider, Acqueon, Launches Amazon Connect Integration

Acqueon’s integration will deliver a comprehensive, outbound communication solutions with real-time compliance, multi-channel orchestration, advanced analytics and are built natively to Amazon Connect.

SAN JOSE, CALIF. | Sep 27, 2018 | Source: PRWEB

Acqueon, powering smarter interactions, has launched its outbound, Omni-channel campaign management solutions for Amazon Connect on Amazon Web Services (AWS) marketplace (https://aws.amazon.com/marketplace), Acqueon Engagement Cloud. Acqueon Engagement Cloud (AEC) for the contact center can be purchased in one of the following two solution options: a voice dialer only and Omni-channel that includes voice communications. With AEC, AWS users can now directly integrate the Amazon Connect dialer with Acqueon’s outbound campaign management application to deliver meaningful customer engagements with predictable results. Acqueon’s proprietary technology allows users can target the right person, at the right time, and utilizing the user preferred communication channel to achieve a positive business outcome. With this launch, Acqueon has also been validated as an AWS advance technology partner and a member of their partner network.

AEC delivers a powerful cloud-based solution that orchestrates engagements that will improve team productivity and reduce idle or down time directly driving operational cost efficiency. Their predictive technology can orchestrate smarter interactions by blending between communications channels including voice dialer, email, in-app push notification, two-way SMS, and top social media platform messengers based on user preferences, business goals, and machine learning. With Acqueon Engagement Cloud, users will also have a truly all-in-one outbound engagement solution that includes:

  • Blended Bi-Directional Multi-Channel Engagements including voice, email, bi-directional SMS, mobile application push notification, and top social media platform messenger
  • Advanced Filtering and Campaign Management Prioritization and Micro-segmentation of the lead list along with contact scheduling to maximize customer engagement outcome success rates
  • Compliance Widget with real-time automated processing of restricted lists based on GDPR, TCPA, and DNC regulations
  • Right-Party Connect (RPC) Optimization helps accelerate communications with leads through data analytics resulting in maximizing agent productivity and list penetration
  • Robotic Process Automation (RPA) helps to automate the business process to enhance customer engagement and reduce service delivery cost
  • Campaign Balancing and Chaining improves agent productivity by chaining multiple campaigns based on business rules, priority requirements, and the agent skill set

“We are excited to be partnering with Amazon Web Services and their Amazon Connect platform. We see this as an important stepping stone as we look to expand our cloud offering. Our commitment continues to be focused on delivering outbound solutions that meet our clients’ challenges now and in the future by integrating meaningful technologies from AI and IoT to IVR powered by machine learning, he added.”

– Ashish Koul, President, Acqueon Technologies Inc.

“Communicating with customers throughout their lifecycle has become increasingly complex and constricted with regulations, so organizations are looking to companies like us to deliver proactive, data-driven, and compliant applications that can enhance the customer engagement. In the past five years, we have seen a major shift in market demand from inbound to outbound solutions and now into data-driven customer engagements with predictive results.”

– Ashok Raj, Vice President of Technology at Acqueon.

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