Smarter, highly effective & more productive agents— that’s the not-so-secret recipe of successful contact centers. Get real about improved agent performance and contact center ROI with Real-Time Agent Guidance, Coaching & Automated, 100% Call Scoring.
Getting new agents productive quickly (and just as quickly converting them to top performers) is a priority for modern contact centers in every industry— healthcare to banking to travel & hospitality. That’s why AI-powered Real-Time Conversational Intelligence has become critical.
Get to Know Real-Time Agent Guidance
Answer your customer’s questions, problem-solve & address objections in real-time. Real-Time Agent Guidance empowers agents, bringing instant answers to customer questions, objections & concerns right into their desktop screen. It’s the cornerstone of 5-star customer experiences, smarter agents & contact center efficiency.
Why isn’t agent coaching working?
Average # of coaching sessions before agents change behavior
% of Managers who coach multiple agents (at different times) on the exact same skill
Average time Managers spend with an agent in every coaching session
Increase in Conversions
Increase in CSAT
Faster Ramp Time
Reduction in Avg. Handle Time per Call
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It’s the magic sauce of contact center ROI and proven to make every agent a top performer.
New agents dragging down contact center metrics? Not anymore. Get new agents ramped 75% faster so CX and contact center metrics never suffer.
Help agents in the moment they're struggling— join the call instantly & help save it from ending poorly.
The importance of compliance in the Contact Center cannot be overstated. Prevent compliance errors with real-time corrections that guide agents through every step of the conversation.
Customers want speed, efficiency & respect— exceed their expectations by empowering agents with vital info and guidance in real-time.
Once you start analyzing every call with ease, you’ll question why every contact isn’t adopting 100% live call quality management
When agents say the right thing at the right time (every time) sales, revenue & retention rates skyrocket.