i mac + AiQ

Acqueon AiQ™ is Real-Time Conversational Intelligence

Smarter, highly effective & more productive agents— that’s the not-so-secret recipe of successful contact centers. Get real about improved agent performance and contact center ROI with Real-Time Agent Guidance, Coaching & Automated, 100% Call Scoring.

Smarter AgentsLower CostsReal-Deal Revenue Outcomes

Getting new agents productive quickly (and just as quickly converting them to top performers) is a priority for modern contact centers in every industry— healthcare to banking to travel & hospitality. That’s why AI-powered Real-Time Conversational Intelligence has become critical.

Get a Real-Time Demo

Get to Know Real-Time Agent Guidance

Answer your customer’s questions, problem-solve & address objections in real-time. Real-Time Agent Guidance empowers agents, bringing instant answers to customer questions, objections & concerns right into their desktop screen. It’s the cornerstone of 5-star customer experiences, smarter agents & contact center efficiency.

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Eliminate High Costs of Agent Mistakes with Acqueon AiQ

Why isn’t agent coaching working?

4.2

Average # of coaching sessions before agents change behavior

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72%

% of Managers who coach multiple agents (at different times) on the exact same skill

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35 Mins.

Average time Managers spend with an agent in every coaching session

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What Happens When You Start Using Real-Time Agent Guidance & Coaching Software?

0 %

Increase in Conversions

0 %

Increase in CSAT

0 %

Faster Ramp Time

0 sec

Reduction in Avg. Handle Time per Call

Want to improve the results of Collections campaigns?

Read about AiQ for Collections

If you’re thinking Real-Time Conversational Intelligence sounds too good to be true… think again.

It’s the magic sauce of contact center ROI and proven to make every agent a top performer.

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