Acqueon Desktop unifies agent desktops with computer-telephony integration (CTI), delivers seamless access to CRM and EHR applications, and provides a rich set of outbound capabilities. It enables your associates to make the most of every customer interaction.
Design the Agent Experience
Acqueon Desktop unifies the agent experience in the agent desktop of your choice
Acqueon Connectors bring inbound and outbound telephony to CRM desktops
Acqueon Widgets add outbound capabilities and customer contexts to contact center desktops
Acqueon APIs let you build your own custom desktop
Rich feature set
Acqueon Desktop includes a comprehensive set of widgets
Inbound and outbound telephony controls can be packaged inside a softphone or a toolbar
Agents have full control over their work state
Assistance widgets include call guides, customer profile, and customer journey visualization
Outbound widgets provide rich campaign disposition and workflows
Multi-CRM, contact centers, and applications
Acqueon Desktop supports a wide range of platforms and applications
Contact center platforms include Amazon Connect, Avaya, Cisco, NICE CXone, and Twilio Flex
Support CRM applications like Microsoft Dynamics, Salesforce, and ServiceNow
Connect to EHR applications such as Epic
Integrate with custom applications using REST APIs
A powerful Pub-sub framework
Acqueon Desktop is built on a powerful publisher-subscriber (pub-sub) framework
Standardize telephony functions across communication platforms
Shield agent desktops from the cloud transition of your contact center infrastructure
Integrate complex environments with multiple communication platforms and applications
