AcqueonRAP CTI

A cutting-edge CTI application suite to maximize Avaya investments

Connecting your customers

to the wrong agent can lead to disastrous experiences.

Agents connected to customers without historical data
Integrating CTI telephony infrastructure with new age digital channels
Major operational bottlenecks

Agent productivity and contact center efficiency are two peas in a pod that need harvesting!

Acqueon Rap CTI offers
a suite of CTI applications to harness the real value of Avaya technologies

Finds the best agent through intelligent call routing
Identifies and rectifies operational bottlenecks
Implement federated routing to access multiple contact centers
Integrate Avaya Telephony infrastructure with CRM's and other corporate backend systems

How can you benefit from it?

Offer advanced CTI features with IVR and RAP connector
Improve customer journeys across digital channels and legacy voice infrastructure
Provide intelligent cloud routing to manage multiple locations

What makes Acqueon RAP CTI unique?

Easy to capture and transmit call data
Enterprise grade scalable CTI solutions
Seamless intergation with PBX and IVR
Feature-rich softphone and screen pop

admin-console

Download the datasheet

Get the most out of your Avaya investments for the contact center

Schedule a free demo