to the wrong agent can lead to disastrous experiences.
Agents connected to customers without historical data
Integrating CTI telephony infrastructure with new age digital channels
Major operational bottlenecks
Acqueon Rap CTI offers
a suite of CTI applications to harness the real value of Avaya technologiesOffer advanced CTI features with IVR and RAP connector
Improve customer journeys across digital channels and legacy voice infrastructure
Provide intelligent cloud routing to manage multiple locations
Easy to capture and transmit call data
Enterprise grade scalable CTI solutions
Seamless intergation with PBX and IVR
Feature-rich softphone and screen pop
Download the datasheet
Get the most out of your Avaya investments for the contact center