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Drive Patient Engagement with Epic EHR and Contact Center Integration

The future of healthcare requires bringing together Electronic Health Records (EHR) and contact centers to provide better patient experiences and lower costs. The Acqueon EHR Connector provides agents quick access to patient information to better handle critical processes such as appointments and reminders.

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Patient experience tops the healthcare agenda

  • Personalized healthcare and wellness are built on proactive communications and notifications with patients
  • Value-based care models also hinge on patient engagement and communication with all the constituents of the healthcare system
  • Contact centers are ideally suited to manage communications at scale and cost-effectively, offloading practitioners
  • EHR integration delivers streamlined appointment, referral, and billing processes
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Patient experience tops the healthcare agenda

Streamline appointments with the Acqueon EHR Connector

  • Let call center agents schedule all clinic consultations, procedures, diagnostic, and follow-ups. Relieve practitioners from administrative tasks and reduce nurse overload
  • Manage the complete appointment workflow including information gathering, triaging, rescheduling, and cancellation
  • Manage patient engagement and reactivation activities from a unified, telephony-enabled, desktop
  • Enable secured access to patient information and appointment history for your agents
Streamline appointments with the Acqueon EHR Connector

Make telehealth easy

  • Transform the telehealth appointment experience by offering the convenience of 2-way text SMS and messaging conversations
  • Leverage the integration with Epic to book appointments directly into doctors’ and nurses’ schedules
  • Manage consent, triage activities, and information gathering using a bot
Make telehealth easy

Drive proactive outreach with campaign management

  • Manage all your outbound communications using Acqueon Engagement
  • Reduce appointment no-shows with reminders. Offer easy access to an agent for rescheduling
  • Handle payment notifications and all revenue cycle communication workflows from a centralized system
  • Provide tailored messages to patients with chronic health conditions and to promote wellness programs
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Drive proactive outreach with campaign management

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