Accelerate customer & patient connection rates by contacting on their preferred channel (voice, SMS/messaging or email) at the time they’re most likely to answer. Acqueon Engagement offers full dialing options–preview, progressive, predictive or agentless–letting you find the best mix between live agents, agent-assisted & automated campaigns.
Stay safe and Compliance-Ready with ongoing & real-time Compliance. Integrated Compliance checks when new contacts are added and in realtime when executing campaigns. Acqueon Engagement’s Compliance Suite keeps you compliant with TCPA, DNC, GDPR, CCPA, and extensive regulations with simple, built-in campaign controls. Included Right-to-Know & Right-to-be-Forgotten workflows/reporting round-out your complete Compliance ecosystems.
Break through scams and unwanted robocalls with Acqueon Identity, an innovative solution allowing mutual identity verification. Boost connect rates with secure notifications of upcoming calls through existing mobile apps. Let customers verify the authenticity of your message and decide to take your call now or request a callback at a more convenient time.
Connect to all your data sources using native integrations to CRM and EHR systems, APIs to connect to your custom apps and file imports. Acqueon ingestion engine onboards and consolidates your various data sources into a Customer Data Platform (CDP). The rich CDP provides the foundation for segmentation and predictive models including Best-Time-To-Call (BTTC), best channel to use, and propensity models.
Maximize agents’ productivity using best-in-class, AI-powered statistical and predictive algorithms. Acqueon Engagement provides a comprehensive set of rules to prioritize who to call, sequence retries PLUS makes the most of every customer interaction with guided workflows and next-best-action intelligence.
Maximize your investments by running on top of your existing contact center or transitioning to the cloud. Remove disconnects between sales, service, and collections and maximize agent blending by using a single software to support them all. Acqueon Engagement offers the industry’s broadest contact center platform support including Amazon Connect, Cisco and Webex Contact Centers, NICE CXone, and Twilio Flex.