Accelerate customer & patient connection rates by contacting them on their preferred channel (voice, SMS/messaging or email) at the time they’re most likely to answer. Acqueon Engagement offers full dialing options–Preview, Progressive, Predictive or Agentless–letting you find the best mix between live agents, agent-assisted & automated campaigns.
Always stay safe & compliance-ready. Our built-in Compliance suite checks (in real-time) for any new contacts your campaigns must avoid. Keep compliant with TCPA, DNC, GDPR, CCPA & extensive regulations with simple, built-in campaign controls. Use the included Right-to-Know & Right-to-be-Forgotten workflows/reporting to round-out complete campaign compliance.
Break through scams and unwanted robocalls with Acqueon Identity, an innovative solution allowing mutual identity verification. Boost connect rates with secure notifications of upcoming calls through existing mobile apps. Let customers verify the authenticity of your message and decide to take your call now or request a callback at a more convenient time.
Connect to all your data sources using native CRM / EHR integrations & connect to your custom apps / file imports using APIs. Acqueon’s ingestion engine onboards & consolidates your various data sources into our AiQ Customer Engagement Data Platform (CDP). This data-rich CDP provides the foundation for advanced contact/list segmentation plus predictive models including Best-Time-To-Call, Best Channel to Use, and multiple propensity models.
Maximize agents’ productivity using best-in-class, AI-powered statistical and predictive algorithms. Acqueon Engagement provides a comprehensive set of rules that prioritize who to call & sequence re-tries. Make the most of every customer interaction with guided workflows and next-best-action intelligence.
Maximize your investments by running on top of your existing contact center or transitioning to the cloud. Remove disconnects between sales, service, and collections and maximize agent blending by using a single software to support them all. Acqueon Engagement offers the industry’s broadest contact center platform support including Amazon Connect, Cisco and Webex Contact Centers, NICE CXone, and Twilio Flex.