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Acqueon + Five9: Transforming the Future of CX & Customer Engagement Revenue Outcomes

Seamless integrations with Five9's Intelligent CX Platform to provide advanced outbound campaign management, compliance & Epic EHR connectivity

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Acqueon & Five9 Solution Highlights

Two native integrations for Five9. Endless value for enterprises focused on maximizing Contact Center ROI & CX.

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Five9 Accredited ISV Partner

Find Acqueon's fully accredited advanced Campaign Manager and Epic EHR Connector integrations in Five9's CX Marketplace

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Acqueon Campaign Manager for Five9 Dialer

Adding Acqueon to Five9's dialer give customers a proven, Compliance-first way to address advanced & omnichannel outbound

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Acqueon Epic Connector for Agents & IVA

Acqueon gives agents & IVAs fast access to complete patient data and Epic workflows: Scheduling, Pharmacy, Referrals & Triage

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Add Advanced List & Campaign Management with Built-in Compliance to Five9's Dialer

  • Quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
  • Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
  • Enrich customer information with telephony dispositions and business outcomes
  • Easily segment and create campaigns on-the-fly with no IT support required
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Powerful Patient Outcomes with the Most Advanced Epic EHR Connector

  • Put an end to missed appointments with reminders for upcoming appointments plus the ability to book, change, or cancel appointments online
  • Compliance-first Epic EHR connectivity for Five9 agents & self-serve IVA—  no data is stored, ensuring patient data is safe and secure
  • Engaging patients end-to-end during their patient journey drives better health outcomes and increases revenue
Acqueon EHR Connector for Epic
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Business Agility, Extraordinary CX AND Revenue Results

Using Acqueon + Five9 for customer and patient engagement delivers high-impact options & revenue outcomes for enterprise contact center teams

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Four High-Power Workflows

Increase appointment revenue, reduce missed appointment costs & wastage, improve collection rates & achieve higher LTV from improved patient satisfaction & retention.

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Scheduling Workflow

Patients can schedule, reschedule, or cancel (with an agent or using self-service).

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Referral Workflow

Patients can be forgetful. Now, agents can help them accomplish important referral tasks & manage appointments.

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Pharmacy Workflow

Agents can easily help patients fulfill new prescriptions or refills, send medications to the pharmacy, or have them delivered.

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Triage Workflow

Virtual care at its best! Agents can automatically identify who’s calling and easily get a 360-degree-view of patient information, the patient journey, family & surgery history, immunizations & medications.

Acqueon Epic Connector for Five9:
There’s Really No Comparison

★★★★★ Acqueon EHR Connector

Other Solutions

Flexible/Complete Patient Engagement

Enables top four Epic module workflows (Scheduling, Referrals, Pharmacy & Triage)

Lacks agility to address evolving or advanced patient engagement use cases; constrained by pre-developed scripts

Self-Service Capabilities

Fully customized self-service options w/ our proprietary API Hub that enables seamless 3rd-party access to EHR data

Limited self-service capabilities due to a hard-coded, pre-configured IVR/IVA front- end w/ no 3rd-party data access

Business Agility

Unmatched agility powered by a fully built-out API structure to access EHR data. APIs for any new/modified use-cases can built & deployed fast (without IT support).

Restricted agility; pivots or changes to engagement strategy/processes restrained by a pre-configured front-end. EHR data not already built into front-end isn't accessible.

Activate Unmatched Consumer Engagement Revenue Outcomes with Acqueon & Five9

Ready to Talk & Explore Acqueon for Five9?
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