Acqueon's Epic EHR integration for Five9 creates unmatched patient engagement & revenue cycle outcomes, all while lowering costs in the contact centers for hospitals and healthcare providers. Powered by our exclusive pre-built API hub for Epic & fully IVA-enabled, Acqueon’s Epic Connector for Five9 redefines the potential of contact center ROI and patient satisfaction.REQUEST DISCOVERY & DEMO
Acqueon is a Five9 accredited independent software vendor. As of 2022, Acqueon is proud to be a new reseller partner too!
Give patients the convenience and efficiency of customized self-service options in the Five9 IVA.
Give live agents and patients using self-service functions the power of complete patient data access within Epic.
Using Acqueon, healthcare organizations & agents have simple, smooth workflows for the most-common Epic modules: Scheduling, Pharmacy (Prescription & Refills), Referrals & Triage. Plus, agents work within the Five9 desktop for single-screen access to the entire Five9 agent toolset.SEE HOW WE STACK UP
Increase appointment revenue, reduce missed appointment costs & wastage, improve collection rates & achieve higher LTV from improved patient satisfaction & retention.
Patients can schedule, reschedule, or cancel (with an agent or using self-service).
Patients can be forgetful. Now, agents can help them accomplish important referral tasks & manage appointments.
Agents can easily help patients fulfill new prescriptions or refills, send medications to the pharmacy, or have them delivered.
Virtual care at its best! Agents can automatically identify who’s calling and easily get a 360-degree-view of patient information, the patient journey, family & surgery history, immunizations & medications.
The Acqueon Epic Integration was built with compliance in mind. No data is stored, ensuring the safety and security of all patient data—for both live-agent and IVA interactions.Learn More
Engaging patients end-to-end during their patient journey drives better health outcomes and increases revenue. With smart reminders for upcoming appointments and the ability to book, change, or cancel appointments online, patients are more likely to adhere to what’s scheduled on their calendar—enabling better care outcomes and satisfaction overall.