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Campaign Manager, Real-time Conversational Intelligence & Epic EHR Integrations for Genesys Cloud CX

Powering cloud transformation and revenue outcomes for Genesys customers with advanced outbound campaign and list management use cases.

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Acqueon for Genesys Cloud CX: Solution Highlights

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Acqueon is Now an AppFoundry Partner

Acqueon's native integration for Genesys creates personalized customer experiences that generate revenue, increase collections & improve loyalty. Convert every customer interaction into growth & revenue.

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AI-Powered Real-Time Conversational Intelligence

Acqueon AiQ® expands conversational intelligence options for Genesys customers. Add AiQ's real-time agent guidance, coaching & automated QA Suite for fast agent performance & productivity improvements.

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Seamless Access to Patient Data in Epic

Complete, easy access to patient data in Epic for live agents and self-service bots. This leading Epic Connector is proven to reduce Average Handle Times & increase First Call Resolutions. Give patients the digital-first, instant-gratification experiences they expect in the "consumerized" healthcare era.

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Big Revenue Outcomes for Proactive Customer Engagement & Outbound Campaigns

Acqueon Engagement is the only advanced campaign manager powering proactive omnichannel consumer engagement with 360-compliance adherence. It's how customer-obsessed B2C enterprises do outbound intelligently. Seamlessly integrates with Genesys Cloud CX and also brings Acqueon's easy-to-use widgets inside the unified agent desktop: Customer Profile, Multi-Campaign Disposition, Privacy Compliance & Campaign Info widgets.

Acqueon AiQ®: Real-Time Conversational Intelligence Suite

Agents convert & collect more saying the right thing at the right time, on every call with Acqueon AiQ®, our AI-powered Real-Time Conversational Intelligence Suite. Expands Cloud CX conversational intelligence options with real-time Agent Guidance, Coaching & Live QA/automated call scoring on 100% of calls.

Imagine How Much More Effective Your Agents Could Be

Activate Proven Revenue Outcomes with AiQ
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Reduce Costs & Generate ROI from Customer Engagement

Decrease Average Handle Times (AHT), improve First Call Resolutions (FCRs) & optimize agent productivity with intuitive workflow automation. Revenue outcomes are accelerated managing proactive customer communication in one unified tool.

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Simplify Advanced Omnichannel Campaign Strategies

Proactively engage with customers or patients using voice, SMS, & email messaging. Campaigns leverage live agents + automation (voicemail drops & conversational bots).

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Built for Comprehensive Compliance

Acqueon’s platform is built for compliance across outbound & omnichannel customer engagement. Prevent costly compliance risks with built-in 360-Compliance for TCPA, CCPA, CFPB, FDCPA, GDPR, Ofcom + Fed/State regulations.

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Improve the Full, Omnichannel Customer Journey

Proactively and continuously engage with customers, patients & citizens through the lifetime of the relationship; easily automate follow-up sequences and define chained campaign sequences. Execute outbound voice + digital campaigns with the most precise targeting & unmatched personalization.

Convert proactive engagement to revenue — activate Acqueon for Genesys Cloud CX

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