Acqueon Engagement for Amazon Connect

Add omnichannel campaign management and predictive dialing to Amazon Connect. Turn Amazon Connect into a complete inbound and outbound contact center solution with the addition of proactive engagement and multichannel campaigns.

Easily create your campaigns

With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
Enrich customer information with telephony dispositions and business outcomes
Segment and create campaigns on-the-fly with no IT support required

Easily create your campaigns

Built-in Dialer for Amazon Connect

Acqueon Engagement includes a dialer supporting all pacing modes: predictive, progressive, preview, and agentless
Leverage Acqueon Campaign Manager for list creation and compliance checks across sales, service, and collections
Enable omnichannel engagement with the addition of 2-way text and messaging communications
Craft conversational experiences using Amazon Lex

Built-in Dialer for Amazon Connect

Optimize Campaign Execution

Compliance checks remove the complexities hindering developers, including conformance to TCPA, GDPR, CCPA, and Ofcom regulations
Segment campaigns based on Prior Express Written Consent (PEWC)
Maximize agent productivity with the built-in dialer
Use AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes

Optimize Campaign Execution

Empower your agents

Unified agent desktop for Amazon Connect
Automate post-call work and next best action workflows
Use Amazon Connect routing to distribute contacts and leads through a unified skills system
Support blended inbound and outbound operations

Empower your agents

Related Insights

Acqueon Engagement for Amazon Connect

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Check Acqueon Engagement on AWS Marketplace

Learn more about Acqueon & Amazon