Technology & Alliance Partners
Proud of our strong and fast-growing Partner ecosystem, including the world’s leading Contact Center, CCaaS, CRM & EHR providers
Bring omnichannel campaign management and outbound customer engagement to your Cisco Contact Center platform of choice with a seamless transition to the cloud. Support sales, proactive service, and collections on your Cisco communication platform.
Easily create your Cisco campaigns
With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
Enrich customer information with telephony dispositions and business outcomes
Easily segment and create campaigns on-the-fly with no IT support required
Native integration with Cisco platforms
Acqueon Engagement integrates with Cisco Contact Center Enterprise (UCCE), Contact Center Express (UCCX), WebEx Contact Center, and WebEx Contact Center Enterprise
Simplify your transition to the cloud by keeping the same campaign manager
Add Outbound SMS and email for omnichannel communications
Leverage Cisco Contact Center groups and skills-based routing
Optimize Campaign Execution
Compliance checks conform to TCPA, GDPR, CCPA, and Ofcom regulations
Segment campaigns based on Prior Express Written Consent (PEWC)
Leverage your platform built-in dialer for preview, progressive, predictive, and agent-less outreach
Utilize AI-predicted Best Time to Contact (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower your agents
Outbound capabilities are integrated into WebEx Contact Center Agent Desktop or available as Cisco Finesse gadgets
Maximize your agents’ productivity with the same experience for inbound and outbound
Distribute contacts and leads among your skilled groups based on predefined business criteria
Support blended operation with seamless transition of agents between inbound and outbound