Acqueon Engagement for Cisco Contact Centers

Bring omnichannel campaign management and outbound customer engagement to your Cisco Contact Center platform of choice with a seamless transition to the cloud. Support sales, proactive service, and collections on your Cisco communication platform.

Easily create your Cisco campaigns

  • With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
  • Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
  • Enrich customer information with telephony dispositions and business outcomes
  • Easily segment and create campaigns on-the-fly with no IT support required
Easily create your Cisco campaigns

Native integration with Cisco platforms

  • Acqueon Engagement integrates with Cisco Contact Center Enterprise (UCCE), Contact Center Express (UCCX), WebEx Contact Center, and WebEx Contact Center Enterprise
  • Simplify your transition to the cloud by keeping the same campaign manager
  • Add Outbound SMS and email for omnichannel communications
  • Leverage Cisco Contact Center groups and skills-based routing
Native integration with Cisco platforms

Optimize Campaign Execution

  • Compliance checks conform to TCPA, GDPR, CCPA, and Ofcom regulations
  • Segment campaigns based on Prior Express Written Consent (PEWC)
  • Leverage your platform built-in dialer for preview, progressive, predictive, and agent-less outreach
  • Utilize AI-predicted Best Time to Contact (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Optimize Campaign Execution

Empower your agents

  • Outbound capabilities are integrated into WebEx Contact Center Agent Desktop or available as Cisco Finesse gadgets
  • Maximize your agents’ productivity with the same experience for inbound and outbound
  • Distribute contacts and leads among your skilled groups based on predefined business criteria
  • Support blended operation with seamless transition of agents between inbound and outbound
Empower your agents

Related Insights