Acqueon Engagement for Cisco Contact Centers

Bring omnichannel campaign management and outbound customer engagement to your Cisco Contact Center platform of choice with a seamless transition to the cloud. Support sales, proactive service, and collections on your Cisco communication platform.

Easily create your Cisco campaigns

  • With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
  • Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
  • Enrich customer information with telephony dispositions and business outcomes
  • Easily segment and create campaigns on-the-fly with no IT support required
Easily create your Cisco campaigns

Native integration with Cisco platforms

  • Acqueon Engagement integrates with Cisco Contact Center Enterprise (UCCE), Contact Center Express (UCCX), WebEx Contact Center, and WebEx Contact Center Enterprise
  • Simplify your transition to the cloud by keeping the same campaign manager
  • Add Outbound SMS and email for omnichannel communications
  • Leverage Cisco Contact Center groups and skills-based routing
Native integration with Cisco platforms

Optimize Campaign Execution

  • Compliance checks conform to TCPA, GDPR, CCPA, and Ofcom regulations
  • Segment campaigns based on Prior Express Written Consent (PEWC)
  • Leverage your platform built-in dialer for preview, progressive, predictive, and agent-less outreach
  • Utilize AI-predicted Best Time to Contact (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Optimize Campaign Execution

Empower your agents

  • Outbound capabilities are integrated into WebEx Contact Center Agent Desktop or available as Cisco Finesse gadgets
  • Maximize your agents’ productivity with the same experience for inbound and outbound
  • Distribute contacts and leads among your skilled groups based on predefined business criteria
  • Support blended operation with seamless transition of agents between inbound and outbound
Empower your agents

Related Insights

Get your personalized demo

Thank you for contacting us. We will get back to you shortly

Something went wrong

By registering, you agree to the processing of your personal data by Acqueon as described in the privacy policy.

Acqueon