Acqueon Engagement for NICE CXone
Add campaign management and proactive notifications to NICE CXone Personal Connection. Turn CXone into a powerful outbound communications hub for sales, service, and collections.
Add List & Campaign Management to Personal Connection
- Quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
- Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
- Enrich customer information with telephony dispositions and business outcomes
- Easily segment and create campaigns on-the-fly with no IT support required
Seamless Integration with CXone
- Bolster Personal Connection with campaign management and integrated compliance checks
- Turn CXone into an omnichannel communications hub for voice, text, or email customer outreach
- Unify agent and skills management for inbound and outbound operations under CXone
- Provide an integrated agent experience within NICE CXone’s My Agent eXperience (MAX) agent interface
Optimize Campaign Execution
- Compliance checks remove the complexities hindering practitioners, including conformance to TCPA, GDPR, CCPA, and Ofcom regulations
- Segment campaigns based on Prior Express Written Consent (PEWC)
- Maximize agent productivity using Personal Connection proactive dialer with support for predictive, progressive, and agentless modes
- Utilize AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower Your Agents
- Let agents handle all outbound campaigns inside the My Agent eXperience (MAX) agent interface, leveraging a rich set of widgets
- Automate post-call work and next best action workflows
- Use CXone Omnichannel Routing to distribute contacts and leads through a unified skills system
- Leverage CXone Universal Queue to support blended inbound and outbound operations