Technology & Alliance Partners
Proud of our strong and fast-growing Partner ecosystem, including the world’s leading Contact Center, CCaaS, CRM & EHR providers
Add campaign management and proactive notifications to NICE CXone Personal Connection. Turn CXone into a powerful outbound communications hub for sales, service, and collections.
Add list and campaign management to Personal Connection
Quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
Enrich customer information with telephony dispositions and business outcomes
Easily segment and create campaigns on-the-fly with no IT support required
Seamless integration with CXone
Bolster Personal Connection with campaign management and integrated compliance checks
Turn CXone into an omnichannel communications hub for voice, text, or email customer outreach
Unify agent and skills management for inbound and outbound operations under CXone
Provide an integrated agent experience within NICE CXone’s My Agent eXperience (MAX) agent interface
Optimize Campaign Execution
Compliance checks remove the complexities hindering practitioners, including conformance to TCPA, GDPR, CCPA, and Ofcom regulations
Segment campaigns based on Prior Express Written Consent (PEWC)
Maximize agent productivity using Personal Connection proactive dialer with support for predictive, progressive, and agentless modes
Utilize AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower your agents
Let agents handle all outbound campaigns inside the My Agent eXperience (MAX) agent interface, leveraging a rich set of widgets
Automate post-call work and next best action workflows
Use CXone Omnichannel Routing to distribute contacts and leads through a unified skills system
Leverage CXone Universal Queue to support blended inbound and outbound operations