Acqueon Engagement for UJET
Increase the effectiveness of your UJET cloud contact center by adding a multichannel campaign manager with a built-in dialer. Let Customer Experience and business professionals accelerate innovation with the addition of proactive engagement and campaigns across voice, digital, and mobile channels.
Easily Create Your Campaigns
- With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
- Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
- Enrich customer information with telephony dispositions and business outcomes
- Easily segment and create campaigns on-the-fly with no IT support required
Native Integration with UJET
- Acqueon Engagement integrates with the UJET cloud contact center platform
- Add campaign management to the UJET customer support platform
- UJET SmartActions enables multimodal communication (e.g. 2-way SMS, email, messaging, and in-app support)
- Leverage mobile device in-call authentication (facial, fingerprint) for smartphone era access and reduced call handle time via SmartActions
Optimize Campaign Execution
- Compliance checks conform to TCPA, GDPR, CCPA, and Ofcom regulations
- Segment campaigns based on Prior Express Written Consent (PEWC)
- Maximize agent productivity with built-in dialer supporting predictive, progressive, preview, agent-assisted, and agentless dialing modes
- Utilize AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower Your Agents
- Leverage UJET native desktop integration in CRM
- Automate post-call work and next best action workflows
- Distribute contacts and leads among your skilled groups based on predefined business criteria
- Support blended operation with seamless transition of agents between inbound and outbound
