Acqueon - AWS webinar: implementing AI in the contact center Register
Connecting your customers
to the wrong agent can lead to disastrous experiences.
Agents connected to customers without historical data
Integrating CTI telephony infrastructure with new age digital channels
Major operational bottlenecks
Agent productivity and contact center efficiency are two peas in a pod that need harvesting!
Acqueon Rap CTI offers
a suite of CTI applications to harness the real value of Avaya technologies
- Finds the best agent through intelligent call routing
- Identifies and rectifies operational bottlenecks
- Implement federated routing to access multiple contact centers
- Integrate Avaya Telephony infrastructure with CRM's and other corporate backend systems
How can you benefit from it?
Offer advanced CTI features with IVR and RAP connector
Improve customer journeys across digital channels and legacy voice infrastructure
Provide intelligent cloud routing to manage multiple locations
What makes Acqueon RAP CTI unique?
Easy to capture and transmit call data
Enterprise grade scalable CTI solutions
Seamless intergation with PBX and IVR
Feature-rich softphone and screen pop
Get the most out of your Avaya investments for the contact center
Schedule a free demo
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