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AcqueonRAP CTI

A cutting-edge CTI application suite to maximize Avaya investments

Connecting your customers

to the wrong agent can lead to disastrous experiences.

  • Agents connected to customers without historical data

  • Integrating CTI telephony infrastructure with new age digital channels

  • Major operational bottlenecks

Agent productivity and contact center efficiency are two peas in a pod that need harvesting!

Acqueon Rap CTI offers

a suite of CTI applications to harness the real value of Avaya technologies

  • Finds the best agent through intelligent call routing
  • Identifies and rectifies operational bottlenecks
  • Implement federated routing to access multiple contact centers
  • Integrate Avaya Telephony infrastructure with CRM's and other corporate backend systems

How can you benefit from it?

  • Offer advanced CTI features with IVR and RAP connector

  • Improve customer journeys across digital channels and legacy voice infrastructure

  • Provide intelligent cloud routing to manage multiple locations

What makes Acqueon RAP CTI unique?

  • Easy to capture and transmit call data

  • Enterprise grade scalable CTI solutions

  • Seamless intergation with PBX and IVR

  • Feature-rich softphone and screen pop

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