• +1 888 946 6878
  • +91 44 3089 4888

AcqueonRAP CTI

A cutting-edge CTI application suite to maximize Avaya investments

Connecting your customers

to the wrong agent can lead to disastrous experiences.

  • Agents connected to customers without historical data

  • Integrating CTI telephony infrastructure with new age digital channels

  • Major operational bottlenecks

Agent productivity and contact center efficiency are two peas in a pod that need harvesting!

Acqueon Rap CTI offers

a suite of CTI applications to harness the real value of Avaya technologies

  • Finds the best agent through intelligent call routing
  • Identifies and rectifies operational bottlenecks
  • Implement federated routing to access multiple contact centers
  • Integrate Avaya Telephony infrastructure with CRM's and other corporate backend systems

How can you benefit from it?

  • Offer advanced CTI features with IVR and RAP connector

  • Improve customer journeys across digital channels and legacy voice infrastructure

  • Provide intelligent cloud routing to manage multiple locations

What makes Acqueon RAP CTI unique?

  • Easy to capture and transmit call data

  • Enterprise grade scalable CTI solutions

  • Seamless intergation with PBX and IVR

  • Feature-rich softphone and screen pop


Download the datasheet

Signing up here indicates you agree with our terms of service

Get the most out of your Avaya investments for the contact center

Schedule a free demo

Signing up here indicates you agree with our terms of service

WordPress Image Lightbox