Conversational Engagement

• List & Campaign ManagerProactive outbound campaigns for Cisco UCCE
• Engagement CloudCloud-based Campaign Management
• U-NexsysEnd-to-end outbound campaigns for Cisco UCCX
• LYNXCutting-edge CRM-CTI connectors

• iAssist Survey ManagerCustomer insights for better experiences
• iAssist Callback ManagerMultimedia-based outbound callbacks
• RAP CTIAdvanced CTI application suite for Avaya

Conversational Analytics

• InsightsEnterprise BI custom-built for contact centers
• IntuitHyper-personalization across all channels
• Command CenterUnified view of CC applications & UC systems
• Unified Admin ConsoleContact center and collaboration administration