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Reimagining customer experience in the digital world

Enterprises are trying to seize control of customer expectations. Playing catch-up is not an option because for the modern enterprise, that can spell an uncertain future. That is where Acqueon steps in. Our AI-led solutions make you future-ready to scale those rising expectations while making your operations leaner.

Acqueon for Cisco

Outbound campaign management software for Cisco Unified, Packaged, and Hosted Contact Centers.

  • Maximize right party connect with granular AI-powered contact selection and segmentation
  • Make result-oriented outbound calls with right party connect optimization, leveraging machine learning
  • Improve agent productivity with call guides, customer history, call dispositions, and an array of other gadgets

Acqueon for Amazon Connect

Cloud-based omni-channel outbound engagement platform for Amazon Connect.

  • Built-in voice dialer with multiple pacing modes like preview, progressive and predictive
  • Bi-directional customer engagement through preferred channels
  • Implement communication enable business process - pre and post call
  • AI-based customer lead prioritization and contact strategy engine

Acqueon for NICE inContact

Cloud-based omni-channel outbound engagement platform for NICE inContact.

  • Proactive campaign manager with AI-based customer lead prioritization and contact strategy engine
  • Enables personalized and emotional conversations with rich customer context and micro-segmentations
  • Contact lifecycle management with advanced contact and rescheduling strategies
  • Integrated compliance module that adheres to the most stringent regulatory requirements including - TCPA, OFCOM, and GDPR

Customer Engagement

Integrate with IoTs to create unique experiences. Show your customers how much their time, money, and privacy mean to you.

  • Comprehensive outbound compliance - without compromising on business goals
  • List segmentation and prioritization to maximize revenue goals
  • IoT data feed integration to create unique engagement processes
  • Automated contact chaining for creating business rules and channel outcomes

Employee Engagement

Transform how you drive communication-enabled business processes. Augment employee satisfaction and help them maximize their own productivity.

  • Omni-channel campaign orchestration for a connected digital experience
  • Reminders with bi-directional support for decreasing service delivery costs
  • Right Party Connect (RPC) to maximize list penetration
  • Agent executive mapping to build long-term growth strategies
  • Contact chaining to manage business needs and channel outcomes

Machine Engagement

Optimize service delivery cost and improve end experience by enabling autonomous business processes. Go instantly futuristic, with minimal human intervention.

  • Business process automation for cost-efficient and error-free operations
  • Automated campaign execution via integration with native CRM systems
  • Geo-fencing to increase probability of sales conversions
  • Campaign balancing - based on priorities of multi-skilled agents
  • IoT integration through transformational business models

Our solutions are transforming the way industries connect with customers

  • BPO

  • BFSI

  • Education

  • Healthcare

  • Retail

  • Telecom

  • Transport

  • Utility Services

Embrace the future of engagement

Schedule a free demo

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