Acqueon Engagement for Amazon Connect
Add omnichannel campaign management and predictive dialing to Amazon Connect. Turn Amazon Connect into a complete inbound and outbound contact center solution with the addition of proactive engagement and multichannel campaigns.
Easily Create Your Campaigns
- With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
- Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
- Enrich customer information with telephony dispositions and business outcomes
- Segment and create campaigns on-the-fly with no IT support required
Built-In Dialer for Amazon Connect
- Acqueon Engagement includes a dialer supporting all pacing modes: predictive, progressive, preview, and agentless
- Leverage Acqueon Campaign Manager for list creation and compliance checks across sales, service, and collections
- Enable omnichannel engagement with the addition of 2-way text and messaging communications
- Craft conversational experiences using Amazon Lex
Optimize Campaign Execution
- Compliance checks remove the complexities hindering developers, including conformance to TCPA, GDPR, CCPA, and Ofcom regulations
- Segment campaigns based on Prior Express Written Consent (PEWC)
- Maximize agent productivity with the built-in dialer
- Use AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower Your Agents
- Unified agent desktop for Amazon Connect
- Automate post-call work and next best action workflows
- Use Amazon Connect routing to distribute contacts and leads through a unified skills system
- Support blended inbound and outbound operations
