Acqueon, an early Amazon Connect partner, brings 15 years of experience developing contact center software to the deployment of customer engagement solutions. As an Advanced ISV partner, it adds omnichannel campaign management, predictive dialing, and agent desktops to Amazon Connect, turning it into a complete solution. Acqueon is also a Consulting Partner, leveraging its deep domain expertise to deploy Amazon Connect contact centers.
Acqueon joined the AWS Partner Network (APN) shortly after the launch of Amazon Connect, adding, with Acqueon Engagement, its first predictive dialing and omnichannel campaign management solution. Acqueon is also an AWS Contact Center Intelligence (CCI) partner, leveraging AI and ML services to deliver engagement intelligence. Acqueon is also an AWS Consulting Partner for the implementation of Amazon Connect solutions.
Acqueon offers a suite of components developed to complement Amazon Connect and turn it into a complete contact center solution. Acqueon software integrates tightly with Amazon cloud and AI services, helping you make the most of your AWS investments.
Acqueon Engagement is the most popular campaign manager and predictive dialer for Amazon Connect. It lets you engage prospects and customers using voice, 2-way messaging, and emails for sales, service, and collections. And its integrated dialer supports preview, progressive, predictive, and agent-less modes, too.
Acqueon Desktop is a complete inbound and outbound agent desktop for Amazon Connect. It includes connectors to Salesforce and other popular CRM applications, and can run either inside the application itself, as a companion to Amazon Connect Contact Control Panel, or as a ready-to-use solution. Acqueon Desktop is built on an innovative pub-sub framework that simplifies the migration to the cloud by insulating agent desktops from infrastructure changes.
Acqueon Analytics for Amazon Connect provides a comprehensive set of key performance indicators (KPIs). It gives full visibility on your global call center operations, including historical and real-time information to take corrective action. You can personalize the visualization by filtering the information about calls and agents based on roles and create your custom dashboards.
An Acqueon team of experienced AWS professionals is available to architect your complete Amazon Connect solution including integration with other AWS services. These professionals can connect your CRM and other applications using Lambda, build a complete agent desktop using Contact Control Panel, and leverage LEX and Polly for needed speech applications.
Acqueon utilizes its rich contact center experience to help you craft your roadmap to the cloud. Acqueon’s AWS practice adds unique expertise to your premise-to-cloud and cloud-to-cloud migration projects, converting your existing call strategies to Connect Contact Flows and setting up your reporting and analytics repositories fed by Kinesis Data Streams (KDS) streaming and Contact Trace Records (CTR).