Deliver personalized experiences with proactive payment reminders, account alerts, and two-way messages that reach customers at the right time on the right channel.
Leverage historical customer data + AI technology to easily determine the best day/time to contact customers, plus, identify the right offer to engage them most effectively.
Keep your customers safe and secure with automated fraud prevention alerts and accelerated caller authentication using biometrics and your mobile app.
Our AI-powered conversational engagement cloud provides banks with the technology needed to improve banking experiences and increase customer loyalty. Acqueon maximizes productivity from every agent, while optimizing cost and operational efficiencies in the contact center and giving customers a more personalized, contextually informed experience across voice and digital channels.
It’s proven—when banks and financial institutions use proactive, outbound outreach to execute collections campaigns, payments increase and key metrics improve:
Beyond voice outreach, Acqueon’s built-in CDP (our System of Intelligence) can send automatic payment reminders via SMS and email. Today, banks and financial services firms accelerate debt collection outcomes using payment authorization SMS messages. Proactive campaigns plus advanced campaign management plus omni-channel capabilities equal massive and measurable revenue outcomes.
Today, it’s imperative for lenders to use intuitive, friction-free digital solutions to improve a borrower’s experience. Putting historical customer data at your fingertips, Acqueon powers data-driven lending and enables lenders to create personalized offers and advanced campaign targeting.
Legacy technology, departmental silos & changing regulations have made it challenging for insurance companies to compete or win against digitally driven-consumer insurance brands. Acqueon’s Conversational Engagement Cloud offers a comprehensive set of solutions that helps insurers:
“We are lowering our call center cost for both sales and collections by improving dialing efficiency. This is extremely important in our company since we are heavily reliant on our call center and every efficiency gain is very impactful.”
U.S. FinTech Company
“Acqueon…is the perfect enhancement to the Cisco UCCX auto-dialer. It provides the flexibility to effectively and strategically manage campaigns. We needed a way to slice and dice campaign lists and implement the best time to call/right party contact functionality…Acqueon was highly recommended by our hosting vendor and other Cisco customers we talked to.”
Director, Unified Communications Technology
U.S. Wholesale Mortgage Lender & Servicer
Positive digital experiences are now a necessary part of any customer engagement strategy. With Acqueon’s omni-channel campaign management, embedded analytics & AI technology, engaging customers on their preferred channel and delivering 5-star experiences is easier than ever.