Acqueon lets you reach out to customers at scale and in a cost-effective way to deliver on the promise of proactive customer engagement. Outbound capabilities added include campaign management, notification, reminders, and callbacks.
Build multi-touch, multi-channel sequences for your inbound and outbound sales activities such as rapid lead response, lead generation, teleprospecting, customer retention, and development. Acqueon also supports debt collection and customer recovery workflows.
Acqueon turns your Cisco contact center into a digital patient front door integrated with your EHR system. Acqueon manages patient engagement and revenue cycle management, including appointments, referrals, telehealth, virtual care and wellness, prescriptions and refills, sales, payments, and collections.
Acqueon provides connectors for CRM applications, such as Salesforce and EHR systems, such as Epic. Acqueon Desktop connectors bring a rich set of controls and customer/patient journey visualization to Cisco Finesse. Acqueon features a powerful low-code workflow builder for programmable 2-way integration, configurable screen-pop, and automating interaction logging and disposition.
Acqueon software runs in the cloud and integrates with any Cisco contact center platforms, Contact Center Enterprise (UCCE), Contact Center Express (UCCX), WebEx Contact Center, and WebEx Contact Center Enterprise.