Acqueon for Cisco

Cisco Solutions Plus partner and investment portfolio company, Acqueon adds customer engagement and proactive service to Cisco contact center platforms.

Shift your contact center from reactive to proactive

Acqueon lets you reach out to customers at scale and in a cost-effective way to deliver on the promise of proactive customer engagement. Outbound capabilities added include campaign management, notification, reminders, and callbacks.

Shift your contact center from reactive to proactive

Power sales, collections, and retention

Build multi-touch, multi-channel sequences for your inbound and outbound sales activities such as rapid lead response, lead generation, teleprospecting, customer retention, and development. Acqueon also supports debt collection and customer recovery workflows.

Power sales, collections, and retention

Drive patient engagement

Acqueon turns your Cisco contact center into a digital patient front door integrated with your EHR system. Acqueon manages patient engagement and revenue cycle management, including appointments, referrals, telehealth, virtual care and wellness, prescriptions and refills, sales, payments, and collections.

Drive patient engagement

CRM and EHR connectors

Acqueon provides connectors for CRM applications, such as Salesforce and EHR systems, such as Epic. Acqueon Desktop connectors bring a rich set of controls and customer/patient journey visualization to Cisco Finesse. Acqueon features a powerful low-code workflow builder for programmable 2-way integration, configurable screen-pop, and automating interaction logging and disposition.

CRM and EHR connectors

Safely transition to the cloud

Acqueon software runs in the cloud and integrates with any Cisco contact center platforms, Contact Center Enterprise (UCCE), Contact Center Express (UCCX), WebEx Contact Center, and WebEx Contact Center Enterprise.

Safely transition to the cloud

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