An auto dialer is your shortest path to improving connect and recovery rates. Predictive dialing increases 4x the debtors you can reach. And there is more. It gives back your collection agents time to assist customers in distress and finding the best solution to help them pay their past dues.
Acqueon lets you optimize your channel mix, including voice, 2-way SMS, and email to engage customers. Acqueon for Collections and Recovery includes a best-in-class auto dialer that maximizes agents’ occupancy and connect rates. The software includes controls to stay compliant with the various collection and privacy regulations.
Using Acqueon built-in Customer Data Platform (CDP), you can assemble comprehensive customer profiles including transaction history, payment records, and past interactions with rich dispositions. Acqueon gives you all the tools needed to segment debtors based on their propensity to pay, communication preferences, and responsiveness to payment reminders to tailor engagement workflows and increase revenue.
Acqueon CDP rich data model feeds several statistical and predictive models including best time to call, best channel to use, propensity-to-pay, and likely response to reminders. You can leverage these analytics to optimize your resource allocation and right-party contacts.
Today’s collections must include assistance to customers facing financial hardship and be treated as an integral part of the customer journey with your brand. Acqueon empowers debt collectors with customer context, emotion signals, and guidance to offer the best possible experience. After-call work automation and smart workflows through campaign chaining also improve their efficiency.