Acqueon auto dialer adds preview, progressive/power, predictive, and agentless dialing to Twilio Flex. It leverages TaskRouter and Twilio-defined skills for interaction distribution. It enables any worker using Flex to participate in outbound campaigns with support for blended operation. Combined with Acqueon campaign manager, it offers all the capabilities needed for outbound, compliant, customer communications.
Acqueon lets you orchestrate omnichannel campaigns and engagement workflows. It uses Programmable Voice, Programmable Messaging, and Sendgrid to create voice, 2-way messaging, and email sequences mixing automated and in-person outreach.
One of the most important engagement use cases today is to go beyond customer service and drive revenue growth. The combination of Acqueon and Twilio offers an industry-leading solution for revenue-generating use cases like rapid lead response, outbound prospecting, debt collections, and customer development. Outreach workflows can be integrated throughout the customer journey and made personal and empathetic using analytics and AI.
Acqueon is not just built for Flex. It embraces Flex’s programmability principles with a rich set of APIs to integrate to various data sources or to customize campaign workflows. Software components let developers easily add proactive engagement and multichannel campaigns to the solutions they’re building. Developers can choose to use Acqueon’s pre-built outbound widgets in the Flex Agent Desktop or to create their own widgets and create unique experiences end-to-end.